Digital Product Designer

Hi. I'm Allison, a user experience and visual designer of digital products.

Dataminr Desktop App Redesign

At Dataminr, I had the opportunity to lead the redesign of our desktop application. I collaborated with product managers to define user needs and business goals and worked closely with engineers to understand technical constraints and deliver the final product. The design team grew as we continued to iterate on features and I guided new designers to ensure our end result was an effective, intuitive, and consistent product.

Dashboard, Before & After

Main dashboard and navigation

Pain points:

  • Pop ups everywhere: Users were frustrated that each new screen opened as a new window (i.e. main dashboard, search results, settings)

  • Disconnected settings experience: Users were confused about the relationship between settings and the main dashboard and weren’t sure if updating one would impact the other

  • Hidden functionality: Users had trouble finding how to configure their dashboard experience to meet their needs

Business goals:

  • More than just real-time: We had recently introduced new analytics tools and wanted to give them equal weight compared to our real-time alerting tool

  • Reaching customers: We currently had no place in the product for marketing announcements and support content

Early exploration

Early exploration

Solutions:

  • Tabbed navigation: Each tool lived in its own tab getting rid of pop out windows and treating each tool as equally powerful

  • Pane settings: We added access points settings from the same place you view content

  • Add pane: We made configuring your dashboard more intuitive with better placement and clearer labels

  • Announcements & Support tabs: We added dedicated space for marketing announcements and support content

Alert detail

For the alert detail, we updated the layout to be more editorial so that the content was easier to digest and put more emphasis on the location of the event.

Desktop-Detail_Before-After.png

Settings modal

Another critical part of the redesign was the settings modal. This is how users enter criteria for alerts they want to receive. A major pain point was that users would complete the first step (area) and hit save without realizing there were more sections to modify.

To resolve this, we made it more of a linear process. The first time a user creates a list (a set of criteria), they must go through each step, even if they just leave the defaults selected. When editing the list later, the user can go in any order and save and close whenever they are ready.

We continue to iterate on the entire desktop experience and visual style as we gather feedback from customers and introduce new features.