Enterprise Management & Deployment
Design Lead: User Research, UX, Visual Design
Dataminr is a real-time alerting company leveraging artificial intelligence and machine learning to detect and deliver breaking events from publicly available information across the web. Their users are journalists, public sector workers, and corporate security professionals.
Situation
We had just signed a contract that required us to do a mass deployment to over 50,000 users. The customer success team was planning on doubling in size in order to support this new growth.
Process
Our system had been set up for individuals to manage their own alert configurations but with this new customer, administrators were going to be managing alert configurations on behalf of others.
Original alert management system
Along with a product manager and another designer, I redesigned the alert configuration system so common components could be managed separately and linked together to create unique configurations. This allowed for flexibility while being able to manage at scale.
Illustration of alert management system, before (left) and after (right)
UI for new alert settings library
To encourage the use of the shared components, we improved their discoverability. We did card sorting exercises with customer success managers to define organizational principles and tested various designs to understand which metadata would be most helpful.
Finding shared alert components
Outcome
Ultimately, the customer success team was able to support this new customer without adding any headcount, saving the company significant costs and setting us up for more enterprise deals in the near future.